Return & Refund Policy

RETURNS & REFUNDS

At Fearless Shades, we are committed to providing our customers with high-quality sunglasses and exceptional customer service. We understand that sometimes, despite our best efforts, you may need to return or exchange a product. To ensure a smooth and hassle-free return process, we have outlined our return policy below:

1. Eligibility for Returns and Exchanges
- You may return or exchange your sunglasses within 30 days from the date of delivery.
- To be eligible for a return or exchange, the sunglasses must be in their original condition, including packaging, tags, and accessories.

2. Return and Exchange Process
- Please contact our customer support team at Tornasollc@gmail.com to initiate the return or exchange process.
- You will be asked to provide your order number, a description of the issue, and any relevant photos if the sunglasses are damaged or defective.

3. Returns for Refund
- If you wish to return your sunglasses for a refund, you will receive a full refund for the purchase price (excluding shipping fees) once we have received and inspected the returned product.

4. Exchanges
- If you want to exchange your sunglasses for a different style or color, please let our customer support team know, and they will assist you in processing the exchange.

5. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.

6. Damaged or Incorrect Items
- If you receive damaged or incorrect sunglasses, please contact us immediately. We will arrange for the return and replacement of the product at our expense.

7. Refund Processing Time
- Refunds will be processed within 4 business days from the date we receive the returned sunglasses.

8. Non-Returnable Items
- Certain items, such as personalized or engraved sunglasses, are non-returnable unless they are damaged or defective.

9. Refund Method:
- Refunds will be processed using the same payment method used for the original purchase.
10. Customer Satisfaction
- At Fearless Shades, customer satisfaction is our top priority. If you have any concerns or questions regarding your purchase, please do not hesitate to reach out to our customer support team.

Please note that this return policy is subject to change, and any updates will be posted on our website. We aim to make the return and exchange process as straightforward as possible while ensuring your satisfaction with your shopping experience at Fearless Shades.

Thank you for choosing Fearless Shades for your sunglasses needs. We appreciate your trust in our products and services.

Fearless Shades